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Store Remarks

All products in this store are sold by Whirlpool and are NON-REFUNDABLE .

For product issues, customers must contact our customer service for inspection or repair (except for issues caused by human factors).

Whirlpool reserves the right to make the final decision.

Whirlpool's official HKTV mall flagship store offers a "14-day product exchange guarantee." Customers can request an exchange within 14 days of receiving the product (based on the receipt date) for reasons such as defects, damage, or malfunction. All products are non-refundable and non-returnable; only exchanges are permitted.

If your application for an exchange is successfully approved, the product must meet the following requirements:

- Only one exchange per product.

- Only exchanges for the same model are permitted.

- A valid receipt or order record is required for the exchange.

- The exchange must be completed within 14 days of receipt.

- The product must be in its original condition as purchased. The product must be free of any damage, scratches, or signs of use.

- The outer packaging must be intact: The packaging must not be damaged, soiled, or have any foreign objects such as tape or shipping labels attached.

- All accessories, attachments, user manuals, and warranty certificates (if not filled out) must be complete and returned with the product.

The following products are not eligible for exchange:

- Products not purchased from the Whirlpool official flagship store

- Products that do not meet the exchange criteria

- Product accessories

- Display products

- Designated discounted products

- Gifts

- Products damaged due to improper use/installation

Store Category Filtering

All products

Store Brands

Basic Installation fee

Removal Service TNC

T & C

Delivery / Return

Orders placed via "Merchant Delivery" cannot be combined with orders placed via other merchants for shipping costs. Free shipping is available for orders over $400 via "Merchant Delivery"; otherwise, an $80 shipping fee applies. Additional shipping fees may apply to some remote areas; please contact the merchant directly for details.

• Orders are delivered by Whirlpool.

• Actual delivery time will depend on the items selected in your order, and Whirlpool will contact you directly to arrange the delivery date and time.

• Delivery hours: Monday to Saturday, 10:00 AM to 7:00 PM (excluding Sundays and public holidays).

• Delivery Locations and Additional Charges:

>Delivery days in Tung Chung and Discovery Bay are Mondays and Wednesdays (an additional delivery fee of HK$120 applies to Discovery Bay).

>Delivery locations do not include outlying islands.

>Additional charges apply for door-to-door delivery service. Standard Size

If the building does not have an elevator or similar facility, the charge for each product/floor within the building is HK$40 (stairs within the building are calculated based on "floor markings"; for access to the attic or rooftop, the charge is calculated in 10-step increments, with any number of steps less than 10 counted as 10).

Stairs in front of the elevator at the building entrance/outside the building/outside village houses/parking lot stairs: the first 6 steps are free; the subsequent charge is HK$40 for every 10 steps, with any number of steps less than 10 counted as 10.

For trolleys to village houses or parking lots, the first 100 meters are free, and the charge is HK$100 for every additional 100 meters (maximum 500 meters). Pushing a cart for 500 meters or more, or on inclines and steep slopes, will be charged separately.

Large-sized items (washing machines, dryers, washer-dryers with a width of 27 inches or more / refrigerators with a width of 35 inches or more)

Up and down stairs within the building (charged per floor) is $115 (stairs within the building are charged by "floor markings"; for access to the attic or rooftop, it is charged in 10-step increments, even if less than 10 steps).

Stairs in front of the elevator at the building entrance / outside the building / outside village houses / parking lot stairs: the first 6 steps are free; then $115 for every 10 steps, even if less than 10 steps).

Pushing a cart to a village house or parking lot: the first 100 meters are free, then $100 for every 100 meters (maximum 500 meters). Pushing a cart for 500 meters or more, or on inclines and steep slopes, will be charged separately.

Moving a washing machine/dryer over obstacles 12 inches off the ground, such as toilet bowls or cabinets, will incur a fee of HK$150 per instance.

• No returns accepted.

• HKTVmall reserves the right to make the final decision in case of any dispute.

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