
華寵精品館・HuaPaw Boutique
2.5
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After-Sales Terms & Privacy Policy
We protect your personal data per the Personal Data (Privacy) Ordinance and HKTVmall’s privacy policy.
The merchant reserves final decision rights for any disputes, no prior notice required.
Product colors may vary by screen; actual items prevail.
HKTVmall prices/promotions differ from physical stores—terms apply only to online orders.
Due to pet products’特殊性 (health, safety, compatibility), no returns/refunds are offered. For quality/missing/compatibility issues:
Contact customer service within 7 days of delivery (do not return/exchange independently).
One-time exchange allowed (per order) if product is unopened, unused, with intact packaging and valid receipt.
Non-Exchangeable Cases
Opened/used products (torn packaging, stains, wear, pet hair, etc.)
Damaged/incomplete packaging/accessories
Discounted/clearance/special sale items marked "Non-Exchangeable"
Free gifts, accessories, trial samples
No valid receipt or already exchanged orders
Notes
Exchange subject to product verification; shipping/handling fees borne by customer.
Promotional gifts/special-priced items must be returned with the product.
For inquiries, contact customer service for assistance.
Precaution
•The goods will generally be delivered within 3-8 working days after purchase
•Please fill in the delivery address and contact phone number on the purchase page. Any errors or omissions in the delivery information may result in delayed delivery or increased delivery fees
•Do not specify delivery time
•No delivery on weekends and public holidays
•Additional shipping fees may be charged in the following situations. Please check with the merchant yourself:
Delivery to some remote areas and outlying islands
The delivery address does not have an elevator
• Returns will involve China-Hong Kong logistics. If customers need to apply for a return, no matter any situation,the cost of shipping back to mainland China will be borne by the customer.
HuaPaw Boutique - Store Introduction
Store PositioningHuaPaw Boutique is an exclusive "Sinic-style premium pet store" on HKTVMALL, specializing in offering high-quality, Hong Kong-adapted pet products from China. Centered on "Guochao (Chinese national style) design + practical functionality," we make pet parenting stylish, warm and hassle-free.
Selected Product SeriesWe cover full-range daily pet necessities, each strictly inspected:
Pet Food: Premium Sinic-style brands like Huaxing, free of preservatives and artificial colors. High-protein, hypoallergenic formulas tailored for Hong Kong’s climate—easily digestible, no internal heat buildup.
Cleaning & Grooming: Traditional Chinese plant extracts, mild and tear-free. Tackles humid weather, suitable for pets with sensitive skin.
Interactive Toys: Food-grade safe materials with Chinese-style elements. Durable, bite-resistant, enhancing bonding between pet parents and fur babies.
Pet Beds: High-elastic, breathable materials with minimalist Chinese design. Perfectly fits Hong Kong homes, offering pets a cozy resting space.
Daily Supplies: Exquisitely crafted, sturdy and practical. Size-optimized for Hong Kong’s living spaces, solving common pet-care troubles.
✨ Core Advantages✅ Direct Supply of Sinic-style Premium Products: Curated high-quality Chinese brands, strict quality control from raw materials to craftsmanship.✅ Hong Kong-exclusive Adaptation: Tailored to local climate and living scenarios for worry-free use.✅ Bilingual Standardized Service: Bilingual (Chinese & English) product descriptions and customer service for seamless shopping.✅ Express Delivery: Backed by HKTVMALL’s logistics, ensuring fast doorstep delivery.
Welcome all pet parents to explore our collection! Let Sinic-style premium pet products guard the happy daily life of Hong Kong’s fur babies!
